Terms of Service

End-user licence agreement, effective 2026-09-19

The short version

This summary is not part of the agreement and is not binding. It is here so you can see what you are agreeing to in a minute rather than an hour. If the summary and the agreement disagree, the agreement wins.

• What Nexusplus does. You connect your own contact accounts — Microsoft Outlook, Apple iCloud, Google Contacts. We build one reconciled record per person or company out of them, point out likely duplicates, record every change as a decision you can undo, and, when you ask, write changes back to the accounts you connected.
• Your data is yours. We do not sell it. We process it to run the service for you, and for nothing else. You can export it and you can delete it.
• Every change is reversible and recorded. Whether a change came from you, from a sync, or from an AI assistant, it is stored as a decision with its provenance, and you can see it and reverse it.
• AI assistants act as you. If you connect ChatGPT or Claude, what the assistant does through Nexusplus is done under your authorisation, on the lists you can edit. Assistants cannot delete your contacts. You can set a list so assistant changes wait for your review. When you use an assistant, the company that runs it — OpenAI, Anthropic — receives what our tools send back, under its own terms and privacy policy, not ours.
• Four things you must never store in Nexusplus, in a field or in a note: payment card numbers, health information, government ID numbers (Social Security, passport, driver's licence, national ID), and credentials (passwords, API keys, one-time codes). This is a hard limit, not a preference.
• Who may use it. You must be at least 13. It is built for work, for adults and teenagers alike, and it is not for children under 13.
• Plans. Public sign-up gives you a free workspace. Plus and Pro are bought on our website — never inside an AI assistant. If you downgrade, we do not delete your data; we make the excess read-only and give you time to get under the limit.
• If something goes wrong. The service comes without warranties, our liability is capped, and disputes are resolved as set out in section 20.

1. Who this agreement is between, and what it covers

1.1 This End User Licence Agreement and Terms of Use (this "Agreement") is between you ("you", "your", the "Customer") and Conant Solutions, LLC, a California limited liability company, of 500 Cathedral Way #1292, Aptos, CA 95001, United States ("we", "us", "our", the "Company").

1.2 It covers the Nexusplus service at https://nexusplus.ai, including the website, the application, the API, the MCP (Model Context Protocol) endpoint that AI assistants connect to, and anything else we provide as part of the service (together, "Nexusplus" or the "Service").

1.3 Our Privacy Policy at https://nexusplus.ai/privacy is part of this Agreement. It describes what personal data we handle, why, who receives it, how long we keep it, and the controls you have. This Agreement does not repeat it.

1.4 If you use Nexusplus through a separate written agreement signed by both of us, that agreement controls where it differs from this one.

2. Accepting this agreement, and who may use Nexusplus

2.1 How you accept. You accept this Agreement by creating a Nexusplus account, by connecting a provider or an AI assistant to Nexusplus, or by using the Service in any other way. If you do not accept it, do not use Nexusplus.

2.2 Minimum age: 13. You must be at least 13 years old to use Nexusplus. Nexusplus is not directed at children under 13, we do not knowingly collect personal data from a child under 13, and you must not create an account for one. The Service is intended to be suitable for users aged 13 to 17 as well as adults. If we learn that an account belongs to a child under 13, we will close it and delete its data.

2.3 Business use. Nexusplus is built for professional and business contact management. Where the law treats you as a consumer, nothing in this Agreement takes away a right you have that cannot be taken away by contract.

2.4 Authority to bind. If you use Nexusplus on behalf of a company, firm or other organisation, you confirm that you have authority to accept this Agreement for that organisation, and "you" then means both you and that organisation.

2.5 One person per account. Your account is yours. Do not share your login. Where a list is shared with other people, each of them needs their own account.

3. Your account, and the licence we grant you

3.1 The licence. For as long as this Agreement is in force and your account is in good standing, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use Nexusplus for your own contact management, within the limits of the plan you are on. That is a right to use a hosted service. It is not a sale, and no copy of our software is delivered to you.

3.2 What we do not grant. You may not copy, modify, translate, reverse-engineer, decompile or create derivative works from any part of Nexusplus, except to the extent the law says you may despite this sentence. You may not rent, lease, resell, sublicense or run Nexusplus as a service for anyone else.

3.3 Your account security. Keep your credentials secure. Everything done through your account is treated as done by you — including everything done by an AI assistant you connected, and by anyone you shared a list with, to the extent of the access you gave them. Tell us at support@nexusplus.ai promptly if you believe your account has been compromised.

3.4 Accuracy. Give us accurate account information and keep it current, including a working email address, since that is how we reach you.

4. What Nexusplus does

This section describes the Service so that the rest of the Agreement is readable. It is a description, not a promise of any particular result; section 15 governs warranties.

4.1 Reconciling your contacts. You connect the contact sources you already use — Microsoft Outlook, Apple iCloud, Google Contacts. Nexusplus reads them and builds one reconciled record per person and per company out of the evidence they contain, rather than keeping a pile of near-duplicates.

4.2 Duplicates. Nexusplus identifies contacts that look like the same person and surfaces them for your decision. Merging two records is reversible.

4.3 Decisions and provenance. Every change to a record — from a sync, from you, or from an AI assistant — is recorded as a decision, with where it came from and when. You can see the history of a record and you can reverse the decisions that produced it.

4.4 Publishing back. Where you have authorised it, Nexusplus writes changes back to the accounts you connected, so your phone and your mail client see the corrected record.

4.5 AI assistants. You may connect an AI assistant — ChatGPT through OpenAI's directory, or Claude through MCP — which can then read your contacts and record changes on your behalf. Section 8 sets out exactly what that means.

4.6 The Service evolves. Features described here may change; section 12 governs that.

5. Plans, fees, changes, refunds and downgrades

5.1 The plans. Nexusplus is offered on a Free plan and on paid Plus and Pro plans. The current plans, prices and limits are published on our website and govern; the table below is a description as of the date of this Agreement and is not a price guarantee.

5.2 What a public sign-up gets. Signing up on our website creates a Free workspace. Free is a complete product, not a trial: it syncs in both directions with the providers it supports and is meant to replace native contact sync for an ordinary user.

5.3 How to buy a paid plan. Paid plans are purchased on https://nexusplus.ai, using the payment methods offered there. You cannot buy, upgrade or change a plan inside an AI assistant, and an assistant connected to Nexusplus will not offer to sell you one. If an assistant tells you a feature needs a different plan, it is telling you why the feature is unavailable, not selling you anything.

5.4 Billing. Paid plans are billed in advance, monthly or annually as you choose, and renew automatically for the same period until you cancel. Prices exclude taxes; you are responsible for any sales, use, VAT or similar taxes, other than taxes on our income.

5.5 Cancelling. You can cancel a paid plan at any time from your account settings. Cancellation takes effect at the end of the period you have already paid for. After that, your workspace moves to the Free plan; it is not deleted.

5.6 Refunds. Fees are non-refundable, except that if you cancel within 14 days of your first paid charge we will refund that charge in full, and except where the law requires a refund. We do not refund partial periods or unused capacity.

5.7 Price and plan changes. We may change prices and plan contents. For a change that increases what you pay or materially reduces what your plan includes, we will give you at least 30 days' notice by email before it takes effect at your next renewal, and you may cancel before then rather than accept it.

5.8 Failed payment. If a payment fails, we may retry it and may suspend paid features after notice to you. Data is not deleted for non-payment; the workspace behaves as a Free workspace that is over its limits, per section 5.9.

5.9 Downgrades, and data over a plan limit. We do not delete your data because you moved to a smaller plan. When your workspace is over the limits of the plan you are on — because you downgraded, cancelled, or a paid plan lapsed — the following applies:

• You get a grace period of 30 days to bring usage within the new limits.
• Contacts already stored stay stored and stay readable and exportable. Once you are over the contact limit, new contacts are blocked until you are under it again.
• Lists beyond the new limit become read-only. You choose which to keep; you can delete or consolidate the others yourself.
• Integrations beyond the new limit are paused, not disconnected, and resume if you upgrade again.
• History older than the new retention window becomes read-only rather than being purged during the grace period.
• Nothing in this section stops you exercising your export and deletion rights in section 6. Export is available on every plan, including while over a limit.

5.10 Limits are not all enforced automatically today. Some plan limits are advertised but are not yet enforced by the software. We will not treat an accidental overage caused by an unenforced limit as a breach of this Agreement; we will tell you and give you the grace period in section 5.9.

5.11 Plans that do not exist yet. Team and enterprise plans are described on our website as planned. Nothing in this Agreement is a commitment to release them.

6. Your data — you own it

6.1 Ownership. As between you and us, you own your Customer Data. "Customer Data" means the contact records, notes, tags, connected-account content, decisions and anything else you or your connected sources put into Nexusplus. We claim no ownership of it.

6.2 The licence you give us, and its limits. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, reconcile, index and otherwise process Customer Data solely to provide, secure, support and maintain the Service for you and to do what the law requires. That licence exists for your benefit. It ends when the data is deleted.

6.3 What we will not do with it. We will not sell Customer Data. We will not share it with advertisers, data brokers or third-party analytics services. We will not use it to train AI models, ours or anyone else's. We will not use it to build a product for anyone other than you, and we will not browse it. Our own operators hold narrow read-only diagnostic access to production systems for investigating reported problems, as the Privacy Policy describes.

6.4 Export. You can export your data. Archive export with full provenance is a Pro feature; a usable export of your contact records is available on every plan, including while a workspace is over a plan limit or suspended for non-payment. We will not hold your data hostage to a plan or an unpaid invoice.

6.5 Deletion. You can delete a contact, delete a list, or ask us to delete your account. Deleting a list removes the markers Nexusplus wrote into your connected accounts and then deletes the list's data from Nexusplus. Account deletion is currently an administrator-assisted step: email support@nexusplus.ai and we will action it. We may keep backup copies for a short, ordinary retention cycle and records we are required by law to keep, and we will not use them for anything else.

6.6 Accuracy and lawful basis. You are responsible for the Customer Data you put into Nexusplus, including having the right to hold it and to give it to us to process on your behalf, and for the accuracy of what you enter. Nexusplus reconciles what it is given; it does not vouch for what your providers contain.

6.7 Data protection roles. Where data-protection law uses those terms, you are the controller of the personal data in your Customer Data and we process it on your instructions. Section 8.5 describes the different position that applies to an AI assistant's operator.

6.8 Lawful basis for your contacts' personal data. Your Customer Data includes personal data about people who are not you — the people in your contacts. You warrant that you have a lawful basis to collect and process that personal data — consent, legitimate interest, or contract, as applicable to you and to them — that it is accurate to the best of your knowledge, and that you will honour those people's requests to access, correct or delete their data. We process that personal data on your instructions, as section 6.7 describes; we do not independently decide why it is collected or how it is used.

7. Connected providers

7.1 What connecting does. When you connect Microsoft Outlook, Apple iCloud or Google Contacts, you authorise Nexusplus to access that account on your behalf and to keep doing so until you disconnect it.

7.2 Only what you authorise. Nexusplus asks each provider for the narrowest access it needs. Google access is read-only: Nexusplus reads your Google contacts and cannot write to them. Outlook and iCloud are connected for reading and, where you have enabled it, for writing back changes you approved.

7.3 Their terms, not ours. Each provider is a separate company with its own terms and privacy policy, which govern your account with it. We do not control them. If a provider changes its API, its terms or your access, the corresponding Nexusplus feature may change or stop, and that is not a breach of this Agreement by us.

7.4 Disconnecting. You can disconnect a provider at any time in Settings, and you can also revoke our access directly with the provider. Disconnecting stops future sync; records already in Nexusplus stay until you delete them, because they are your record.

7.5 Credentials. Provider credentials — OAuth tokens, or an iCloud app-specific password — are encrypted at rest and are never exposed to any AI assistant you connect.

7.6 Google, Microsoft and Apple data-use flow-down. Our use and transfer to any other app of information we receive from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. Data we receive from Microsoft (Outlook) and Apple (iCloud) is used only as permitted under Microsoft's and Apple's respective developer terms for those platforms.

8. AI assistants

8.1 What they can do. If you connect an AI assistant, it can, within the lists you have given it access to, read your contacts and record changes on your behalf: creating a contact, proposing a revision, merging or splitting records, unmerging a merge, dismissing a duplicate suggestion, setting where a contact may be published, and publishing a record to your connected accounts.

8.2 Only where you have edit rights. An assistant can change data only on lists where you have edit rights. It can never act outside your own access, and never on another customer's data.

8.3 Assistants do not delete. No assistant tool deletes a contact. Every write an assistant makes is recorded as a decision with its provenance, so you can see it and reverse it.

8.4 The review setting. By default, an interactive change — one you or your assistant makes right now, as opposed to a bulk change arriving from an integration — is published immediately. A list owner can set a list to hold assistant and interactive changes for review instead, in which case those changes wait as drafts until a person approves them. Changes arriving from an integration sync are always held for review, regardless of that setting.

8.5 The assistant's operator receives what our tools return, under its own terms. This is the part people most often miss, so it is stated plainly. When you use an AI assistant with Nexusplus, the company operating that assistant — OpenAI for ChatGPT, Anthropic for Claude, or another operator you choose — receives the contact data our tools return in response to your requests, and handles it under that company's own terms and privacy policy, not ours. We and that operator are separate and independent controllers of the personal data each of us handles; neither of us processes it on the other's behalf. Read that operator's terms before you connect it. If you do not want an assistant operator to receive your contact data, do not connect an assistant.

8.6 Your responsibility to review. AI assistants make mistakes. You are responsible for the decisions recorded in your workspace, including those an assistant recorded for you, and for reviewing them. If accuracy matters to you more than speed, turn on the review setting in section 8.4.

8.7 Revoking an assistant. You can revoke an assistant's access at any time in Settings. It takes effect immediately for future requests. It does not reach back into what the operator already received.

9. Acceptable use, and the four restricted data categories

9.1 Use it for what it is for. Use Nexusplus for managing contact data you are entitled to hold, for yourself or for the organisation you represent.

9.2 Restricted data — do not store these in Nexusplus. You must not put any of the following into Nexusplus — not in a structured field, and not in a free-text note, tag or comment either:

1. Payment card data — card numbers, expiry dates, security codes, or anything else covered by the PCI DSS.
2. Protected health information — medical, mental-health, diagnostic, treatment or health-insurance information about an identifiable person, including anything that is Protected Health Information under HIPAA.
3. Government identifiers — Social Security numbers, passport numbers, driver's licence numbers, national identity numbers, taxpayer identification numbers and the like.
4. Credentials and authentication secrets — passwords, API keys, access tokens, one-time passcodes, MFA codes, PINs, recovery codes, security-question answers.

9.3 Why. Two reasons, both real. First, Nexusplus integrates with AI assistant platforms, and their developer terms forbid an integrated application from processing these categories at all; storing them would put your workspace and our listing in breach. Second, it is not what the product is for: Nexusplus is a contact master-data system, it is not built or certified as a vault for card data, health records or secrets, and it should not be trusted as one.

9.4 If it gets in anyway. We do not routinely inspect your notes. If you discover restricted data in your workspace, delete it. If we become aware of it, we may remove it or ask you to, and may suspend the workspace under section 18 if it is not resolved.

9.5 Other sensitive personal data. Where you store personal data that your law treats as sensitive or special-category beyond the four categories above, you are responsible for having a lawful basis and any consent your law requires, and for keeping the collection within what the person would reasonably expect from a contact management product.

9.6 No scraping, no resale. Do not use Nexusplus to scrape or harvest contact data from websites or services you are not authorised to collect from, to build or sell a contact or lead database, to resell or redistribute data obtained through Nexusplus as a data product, or to circumvent any provider's API restrictions, rate limits or access controls.

9.7 Bulk messaging. Nexusplus is a contact master-data service. It is not a bulk email, SMS or cold-outreach platform, and you must not use data held in it in a way that breaches anti-spam, telemarketing or unsolicited-communications law.

10. Prohibited uses

You must not, and must not allow anyone else or any assistant to:

• attempt to access another customer's data, or any part of the Service you have not been granted access to;
• probe, scan, penetration-test, overload or interfere with the Service or its infrastructure, or circumvent any rate limit, quota or access control, other than under a testing arrangement we have agreed in writing;
• upload malware, or anything designed to damage or covertly surveil;
• use Nexusplus to stalk, harass, defraud, impersonate or discriminate against anyone, or to compile profiles on people for those purposes;
• use Nexusplus to initiate, execute or facilitate money transfers, cryptocurrency transfers, or other financial or investment transactions. Nexusplus has no payment or trading capability, and must not be used as a step in one;
• use Nexusplus for anything illegal, or in breach of a provider's or AI platform's terms;
• misrepresent Nexusplus, imply that it is endorsed by or partnered with OpenAI, Anthropic, Microsoft, Apple or Google, or use our or their brands without permission;
• benchmark Nexusplus to build a competing product, or use it to train a competing model.

11. Security and incident notice

11.1 What we do. We maintain reasonable and appropriate organisational, administrative, physical and technical measures to protect the Service and your data. Provider credentials are encrypted at rest. Tenant data is isolated at the database level, so one customer's data is not reachable through the application from another's account.

11.2 No system is perfect. We do not guarantee that the Service cannot be breached.

11.3 If we have a security incident. If we become aware of a breach of security that leads to the unauthorised access, disclosure or loss of your Customer Data, we will notify you without undue delay at your account email address, tell you what we know, and tell you what we are doing about it.

11.4 Disclosure to platform operators. You acknowledge that where an incident affects an integration with an AI assistant platform, we may be required to disclose it promptly to that platform's operator — for example, to OpenAI in respect of the ChatGPT integration — under the developer terms we accepted in order to offer that integration. We will limit any such disclosure to what those terms require.

11.5 Your side. Tell us promptly at support@nexusplus.ai if you learn of a vulnerability in the Service or of unauthorised use of your account. Do not publish a vulnerability before giving us a reasonable chance to fix it.

12. Availability, beta features, and changes to the Service

12.1 Availability. We aim to keep Nexusplus available and will schedule maintenance considerately, but we do not commit to an uptime percentage under this Agreement, and there is no service credit.

12.2 Things outside our control. Provider outages, API changes, network failures and other events outside our reasonable control may interrupt the Service. Sync depends on third-party APIs that we do not run.

12.3 Beta features. We may label a feature beta, preview, early access or experimental. Those are optional, provided as-is, may change or be withdrawn without notice, and are not covered by any commitment in this Agreement. Do not rely on a beta feature for anything important.

12.4 Changes to the Service. We may add, change or remove features. If we discontinue a feature you materially rely on, or make a change that materially reduces the Service, we will give you at least 30 days' notice by email where we reasonably can, and you may cancel and receive a pro-rata refund of prepaid fees for the period after the change.

13. Intellectual property, and feedback

13.1 Ours stays ours. Nexusplus — the software, the models and methods behind the reconciliation, the interface, the documentation, the name and the logo — belongs to us and our licensors. This Agreement grants you the right in section 3.1 and nothing else.

13.2 Yours stays yours. Customer Data stays yours, per section 6.

13.3 Aggregated, non-identifying statistics. We may produce and use aggregated statistics about how the Service is used — volumes, error rates, feature usage — to run and improve it, provided they never identify you, your organisation, or any person in your contacts, and are never derived in a way that reveals the content of your contact records.

13.4 Feedback. If you send us ideas, suggestions or bug reports, we may use them without restriction, obligation or payment. You are not required to send us anything.

14. Confidentiality of non-public features

14.1 If we give you access to a feature that is not publicly released, or to non-public documentation, pricing or roadmap information, you agree to keep it confidential and not to disclose or publish it, or screenshots of it, until we make it public.

14.2 That obligation does not cover information that is already public through no fault of yours, that you already had, that you develop independently, or that you are legally compelled to disclose — in which case tell us first if you lawfully can.

14.3 It lasts for two years after you receive the information, or until we make it public, whichever comes first.

15. Warranties, and what we disclaim

15.1 What we do promise. We promise that we have the right to provide Nexusplus to you, and that we will provide it with reasonable skill and care.

15.2 Disclaimer. Apart from section 15.1, and to the fullest extent the law allows, Nexusplus is provided "as is" and "as available", and we disclaim all other warranties, express, implied or statutory, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage.

15.3 In particular, we do not warrant that the Service will be uninterrupted, timely, secure or error-free; that defects will be corrected; that reconciliation, duplicate detection or matching will be correct in every case; or that data drawn from your connected providers, or produced or suggested by an AI assistant, is accurate, complete or current. Contact data is messy; the product's job is to make its reasoning visible and reversible, not to be infallible.

15.4 Consumer rights. Where the law gives you warranty rights that cannot be disclaimed, this section does not take them away.

16. Limitation of liability

16.1 No indirect damages. To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost goodwill, lost business or loss of data, even if told such damages were possible.

16.2 Cap. To the fullest extent the law allows, our total aggregate liability for all claims arising out of or relating to this Agreement or Nexusplus is limited to the greater of (a) the fees you paid us for the Service in the twelve months immediately before the event giving rise to the first claim, and (b) US$100.

16.3 Carve-outs. Sections 16.1 and 16.2 do not limit: your obligation to pay fees owed; your indemnity in section 17; either party's liability for fraud or fraudulent misrepresentation, for death or personal injury caused by its negligence, or for anything else that the law does not permit to be limited; or your breach of section 9.2 (restricted data), section 9.6 (scraping and resale) or section 10 (prohibited uses).

16.4 Allocation of risk. The pricing of Nexusplus, including a genuinely free plan, reflects this allocation of risk. These limits apply even if a limited remedy fails of its essential purpose.

17. Your indemnity to us

You will defend, indemnify and hold harmless the Company, its members, officers and personnel from third-party claims, losses, liabilities and reasonable expenses (including legal fees) arising from or relating to:

• your Customer Data, including a claim that you had no right to hold it, to give it to us, or to publish it to a connected provider;
• your use of Nexusplus in breach of this Agreement or of applicable law, including section 9.2 (restricted data) and section 10;
• the instructions you or an AI assistant acting for you gave the Service; and
• a claim by a person in your contacts arising out of your handling of their personal data, other than to the extent it was caused by our breach of this Agreement.

We will notify you of the claim, let you control the defence (except that any settlement admitting our fault or imposing an obligation on us needs our consent, not to be unreasonably withheld), and cooperate reasonably at your cost.

18. Suspension, termination, and getting your data back

18.1 You can leave at any time. Cancel your plan or stop using Nexusplus. Section 5.5 covers what happens to a paid period already paid for.

18.2 Suspension. We may suspend your access, in whole or in part, if your use threatens the security, integrity or availability of the Service or another customer's data; if we are required to by law; if fees are overdue after notice; or if you are in material breach of section 9 or section 10. We will suspend no more than necessary, tell you why, and restore access once the cause is resolved. Where it is safe to do so, we will warn you first and give you a chance to fix it.

18.3 Termination for breach. Either of us may terminate this Agreement if the other materially breaches it and does not fix the breach within 30 days of written notice. We may terminate immediately for a breach that cannot be fixed, or for conduct that exposes us, our customers or a platform we integrate with to legal liability or harm.

18.4 Termination for convenience by us. We may terminate this Agreement for any reason on 60 days' notice to you. If we do, we will refund the unused portion of any fees you prepaid.

18.5 Your data after termination — the return window. Unless we are legally required to do otherwise, for 30 days after termination or account closure we will keep your Customer Data available for export and will help you export it if you ask. After that window we delete it on our ordinary schedule, subject to the backup and legal-retention point in section 6.5. We will not withhold export because of a dispute or an unpaid invoice.

18.6 What survives. Sections 6.1, 6.3, 13, 14, 15, 16, 17, 19, 20 and 23, and any payment obligation already accrued, survive termination.

19. Export controls and sanctions

You confirm that you are not located in, ordinarily resident in, or controlled by a party in, a country or territory subject to comprehensive United States embargo, and that you are not named on any list of restricted or sanctioned parties maintained by the U.S. Office of Foreign Assets Control, the U.S. Bureau of Industry and Security, or an equivalent authority in another applicable jurisdiction. You will not use Nexusplus in breach of export-control, sanctions or anti-money-laundering law, and will not make it available to anyone who would. We may suspend or terminate access to comply with those laws.

20. Governing law, and how disputes are resolved

20.1 Governing law. This Agreement, and any dispute arising out of it or out of Nexusplus, is governed by the laws of the State of California, United States, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20.2 Talk to us first. Before either of us starts a formal proceeding, we both agree to try to resolve the dispute informally for 60 days after written notice describing it. Send ours to support@nexusplus.ai; we will send ours to your account email address. Any limitation period is paused while that is happening. Either of us may still seek an urgent injunction at any time.

20.3 Arbitration. Except as stated in 20.6, any dispute that informal resolution does not settle will be resolved by final and binding individual arbitration, administered by the American Arbitration Association (AAA), under its Consumer Arbitration Rules, before a single arbitrator, under the Federal Arbitration Act. The arbitration will be held by videoconference where possible, or otherwise in Santa Cruz County, California, or wherever you live if the arbitrator so decides. California law governs, per section 20.1.

20.4 YOU CAN OPT OUT, AND YOU HAVE 30 DAYS. You may reject this arbitration agreement by emailing support@nexusplus.ai with the subject line "Arbitration opt-out", your name and your account email address, within 30 days of first accepting this Agreement — or, if we later change this section, within 30 days of that change taking effect. Opting out costs nothing, changes nothing else about your account, and we will not hold it against you. If you opt out, section 20.8 (Courts) applies to you instead. If you reject a later change, the last version of this section you agreed to continues to apply.

20.5 Individual basis only; waivers. Disputes must be brought individually. Neither of us may bring a class, collective, consolidated or representative action, and class arbitration is not available. Only individual relief may be awarded. Both of us waive the right to a trial by jury. A request for public injunctive relief is severed and heard in court after the individual claim is arbitrated.

20.6 What is not arbitrated. Individual claims in small claims court; and applications for an injunction or other equitable relief to stop unauthorised use or abuse of the Service, or infringement or misappropriation of intellectual property.

20.7 Severability. If any part of this arbitration section (20.3 through 20.6) is unenforceable, the rest of it stands — except that if the class-action waiver in 20.5 is held unenforceable, this whole arbitration section does not apply and section 20.8 (Courts) governs instead.

20.8 Courts, if you opt out or arbitration does not apply. This section applies only if you opt out under 20.4, or the arbitration section stops applying under 20.7. Any dispute that informal resolution under 20.2 does not settle will then be brought exclusively in the state or federal courts located in Santa Cruz County, California, and each of us consents to the personal jurisdiction of those courts and waives any objection to that venue as inconvenient. Either of us may instead bring an individual claim in small claims court, if it qualifies.

21. Changes to this Agreement

21.1 We may update this Agreement as the product and the law change.

21.2 For a material change — one that meaningfully reduces your rights or increases your obligations — we will give you at least 30 days' notice by email to your account address and by posting the updated version at https://nexusplus.ai/terms with a new effective date. The change takes effect when that notice period ends.

21.3 For any other change, including clarifications and changes required by law, the updated version takes effect when posted.

21.4 If you do not accept a material change, stop using Nexusplus and cancel before it takes effect; we will refund the unused portion of any prepaid fees. Continuing to use Nexusplus after a change takes effect means you accept it.

21.5 We will keep the previous version of this Agreement available so you can see what changed.

22. Notices, and how to reach us

22.1 To us. support@nexusplus.ai, or Conant Solutions, LLC, 500 Cathedral Way #1292, Aptos, CA 95001, United States. Support requests, questions about this Agreement, export and deletion requests, and the arbitration opt-out in section 20.4 all go to that email address.

22.2 To you. We will use the email address on your account, or an in-product notice. Keep your address current; a notice sent to it counts as received.

22.3 When notice counts as given. Email: on the day it is sent, unless it bounces. Post: on the day it is delivered by a tracked courier.

23. General

23.1 Entire agreement. This Agreement, together with the Privacy Policy and the plan and pricing pages it refers to, is the entire agreement between us about Nexusplus, and replaces any earlier terms, including the Terms of Service published at https://nexusplus.ai/terms on 15 September 2026, and any prior discussions. Neither of us relies on any statement not written here, though nothing excludes liability for fraud.

23.2 Order of precedence. If this Agreement and the Privacy Policy conflict about personal data, the Privacy Policy governs; otherwise this Agreement governs.

23.3 Assignment. You may not assign this Agreement without our written consent. We may assign it to an affiliate or to a successor in a merger or sale of the business, on notice to you.

23.4 Severability. If a provision is unenforceable, it is modified only as far as needed to make it enforceable, and the rest stands — subject to section 20.7.

23.5 No waiver. Not enforcing a provision once does not waive it.

23.6 No partnership, no third-party beneficiaries. We are independent parties. This Agreement creates no partnership, agency, employment or joint venture, and gives no rights to anyone who is not a party — except that our members, officers and personnel may enforce section 17.

23.7 Force majeure. Neither of us is liable for a failure to perform, other than a payment obligation, caused by an event outside its reasonable control.

23.8 Headings and examples. Headings are for convenience. "Including" means "including without limitation".